Q: Where are you located?
A: We are located at 650 Ft. Worth Avenue, Suite #140, Dallas, Texas 75208, next to the Neighborhood Credit Union.

Q: Where can I park?
A: You can park in the front of the studio, in the unreserved parking spots around the perimeter, and in the retail parking in the adjacent apartment complex, Sync West Dallas. Please be aware of any parking signs to avoid possible towing.

Q: How long is each session?
A. Each class is 45 minutes long.

Q: How early should I arrive?
A: Please arrive 15 minutes prior to the start of class.

Q: What are the times of operation?
A. We are open from 4:30am - 6am and 5:30pm - 8pm. Visit our website or download the Achieve app for the most current class schedule.

Personal training will be by appointment from 4pm - 6pm.

Q: What do I need to wear/bring?
A: Please wear comfortable fitness clothing, tennis or spin shoes, a water bottle, and a towel (you will be sweating!)

Q: Do I need spin shoes to ride?
A: Not at all! Tennis shoes are sufficient.

In case you want to wear spin shoes, they must have SPD cleats to accommodate the bike pedals.

Coming Soon - Studio will provide spin shoes.

Q: How do I register for a class?
A: You can register for a class at www.purenrgcycle.com/schedule or by downloading our PureNRG Cycle app.

Q: How do I reschedule for a class?
A: Log into your PureNRG Cycle app account to reschedule or check for the rescheduling link within your class confirmation email.

Q: Is there a late/cancellation fee?
A: We understand things happen, so you have 12 hours to cancel/reschedule before class begins. If you cancel within 12 hours or don’t show up 7 minutes after class starts, a $12 no-show/late cancellation fee will be charged to the credit card on your account.

Q: Do I pick my bike?
A: Yes! Once you register for class on www.purenrgcycle.com/schedule or the PureNRG Cycle app will prompt you to choose your preferred bike.

Q: What is the minimum age to ride?
A: The minimum age is 16 years old with a guardian present. Riders 18 & up are available to ride at their discretion. All studio patrons MUST participate in class.

Q: Do you have showers?
A: At this time, we do not have showers available for use.

Q: Is water provided?
A: We do have a water fountain available for use. Please be sure to bring your water bottle.

Q: How much is one class?
A: One drop-in class is $35. Go to our website at www.purenrgcycle.com/join to purchase your class pass or one of our many membership options.

Q: Do you have gift cards?
A. Yes. Gift cards are available for purchase online.

Q: How do I sign up with a friend?
A: Each person in your party will sign up for a class with a separate account.

Q: Do I need to sign a waiver to ride?
A: Yes, a waiver is required upon sign-up.

Q: How do I make the seats more comfortable?
A: You can purchase a seat cushion or biker shorts with a built-in protector.

However, once you consistently come to class, that discomfort will diminish over time.

Q: Can I ride if I am pregnant?
A. Yes, you can ride! Please consult with your doctor before engaging in any vigorous physical activity.

Q: Can I host a private event and/or charity ride?
A: Yes, our studio is available for private events. Visit www.purenrgcycle.com/private-and-charity-spin-events for more information.

Q: Is there a cancellation policy for memberships?
A. Yes, you can give a 30 day cancellation before your next billing cycle begins. Please send an email notice to info@purenrgcycle.com.